A Quote about the CCO Council from Curtis Bingham
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Voice of the CCO: Rudy Vidal on the CCO Council's 2011 Annual CCO Summit

Tuesday, May 29, 2012

Rudy Vidal, member of the Chief Customer Officer Council and former CCO of inContact, shares one of the issues discussed at the 2011 Annual CCO Summit and how it will benefit attendees.




Video Transcript

In this particular meeting here in New York, we talked a lot about automating the top issues of the organization and how to prioritize them and how to bring them to a sense of what kind of effect do they have on the bottom line. So really, how to take the Chief Customer Officer Council role of identifying key customer issues and how they affect the bottom line really gives us power in our organizations to have our upper management give credence and relevance to what we do.

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