Thursday, November 15, 2012
Alan Chow, Chief Customer Officer of Teradata Corporation, discusses the benefit he receives from being a CCO Council member and what made attending the 4th Annual CCO Summit so valuable to him.
It's been a fantastic experience joining the CCOC, the Council. The type of knowledge that I get is just fantastic for building customer centricity culture in a company like Teradata where we thought we were very customer centric. And yet, there's just so much to learn out there from our peers, in other industries; it's just a wealth of knowledge, first of all.
And then the Summit itself is just wonderful because it's action-packed. It's a day and a half. It is never a dull moment. It's hard for us to find just 30 seconds to go and do this video because there's so much knowledge from people that you see face to face. The network that you build to be able, now, go into more in-depth exploration of any area that is particularly important to you. Without being here to see and meet those people face to face, you never make those connections; you never know that, on this topic, I could come here and talk to this person and that person, because I've met that person here -- the trust and the interaction and the openness to share among your peers and help: it's just tremendous. It's so wonderful. I'm just so glad I'm here. Thank you!
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