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CCO Council's 2011 Annual Summit Featured Speaker - Jasmine Green

Friday, September 23, 2011

This week's featured Summit speaker is council member, Jasmine Green, Vice President & Chief Customer Advocate of Nationwide, who will be leading a discussion on creating a customer focused culture for Nationwide.

How do you transform the behaviors of 32,000 people to become a truly customer centric organization? Through engagement, empowerment, and accountability. Beginning with a rich cultural heritage and significant executive support, Jasmine Green quickly earned her own authority as she earned the respect of the employees. Learn how Green has created a culture of excitement around serving customers as she¹s worked with executives, business leaders, and front-line employees to "do the right thing" for customers. 

Watch my two minute video on the Summit and Jasmine's contribution. 


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