Tuesday, July 17, 2012
Hilary Noon, the American Cancer Society's VP of Customer Insight and Experience, explains what she got out of attending the Chief Customer Officer Council's 2011 Annual CCO Summit.
The greatest benefit I’ve experienced from attending this particular Summit is probably a more specific version of why I joined the Council. I took away some really meaningful examples from some of the presentations, specifically from the JetBlue presentation, around practical applications that I could actually implement specific to some of the ways in which we can really promote a culture of customer-focused minds across our organizations as well as really involving staff in solving problems. So those are a couple of things that I took away from the meeting yesterday.